Who operates this store?
AGENCE P.S.D MARNE operates psdmarne.com and is the seller and invoice issuer. Our address is 24 avenue de Paris, 51100 Reims, France.
What do you sell?
We offer physical products across Home Safekeeping, Door & Window Protection and Travel Security. New products can be added over time. We do not sell installation, guarding or monitoring services, subscriptions, digital products or gift cards through this store.
Where do you deliver?
We deliver to eligible street addresses in mainland continental France only. We exclude Corsica, other islands, French overseas departments and territories, international addresses, PO boxes and military addresses.
Is shipping free?
Yes. Standard tracked delivery is free on all eligible orders, with no minimum spend or remote-area surcharge.
Where do orders ship from?
From 24 avenue de Paris, 51100 Reims, France. This does not imply an in-person shop or order-collection service.
How long will delivery take?
Processing takes 1–3 business days, followed by estimated transit of 3–5 business days. The daily cutoff is 4:00 p.m. Paris time (CET/CEST). Orders received at or after the cutoff, on weekends or on French public holidays enter processing on the next business day. The indicative combined time is 4–8 business days, subject to those timing rules and the delivery commitment for your order.
Will I receive tracking?
Yes. We provide tracking information when the order is dispatched. Tracking can take time to update after the carrier receives the parcel.
Can I cancel or change an order?
You may cancel before dispatch. Requested changes depend on whether they can still be processed. Email support@psdmarne.com promptly with your order information. If already shipped, your withdrawal and return rights remain available.
Which payment methods and currency do you accept?
Visa and Mastercard. Payments are in euros, displayed prices include applicable VAT, and invoices are provided.
How long do I have to request a return?
Notify us within 30 calendar days after receipt, then send the goods back within 14 calendar days of notification unless collection or a later date is arranged. The separate statutory withdrawal rules and any legal extensions remain available. Our Return and Refund Policy includes the model withdrawal form.
Who pays for return shipping?
We do, including change-of-mind returns within the policy and returns for incorrect, damaged or faulty goods. Contact us to arrange the method. We do not charge restocking or return administration fees. Advance approval is not required for a valid statutory withdrawal.
What is a prepaid return label?
It is a carrier label whose postage has already been paid by the sender of the label, so the customer uses it without buying that postage. Our policy is to arrange and pay for return shipping; the precise method is agreed with you. We do not promise that every return uses an automatically generated label.
When will I receive my refund?
We initiate it to the original payment method within 3 business days after receiving the return. Earlier mandatory deadlines take priority. For statutory withdrawal, the law limits when we may wait for the goods and recognises evidence of return shipment; see the full policy. The card issuer may need additional time to post the refund.
Do you offer exchanges?
Yes, subject to replacement availability. We will confirm the exchange and any price difference with you. We pay the return shipping under the policy and delivery of the replacement to an eligible address is free.
What if an item is damaged, faulty or incorrect?
Email us with the order information and a description. Photographs are helpful if available but are not an automatic condition of your legal rights. We will arrange the appropriate remedy and bear the necessary costs. Stop using an item that appears unsafe.
Is there a warranty?
French statutory guarantees apply, including the legal guarantee of conformity and protection against hidden defects. We do not offer an additional commercial warranty. Statutory claims are not limited to our 30-day return period. Details are in our Terms of Sale.
Are the products certified to prevent every theft or accident?
No universal performance claim is made. Check each product's actual specifications, compatibility, instructions and any expressly documented certification. An accessory does not replace all other precautions or remove our responsibility for a defective or inaccurately described product.
Do you send marketing messages?
We do not currently send marketing emails or SMS campaigns. You can still receive necessary order, delivery, return, safety and support messages.
How can I manage cookies or ask about my data?
Use the store's cookie-preference controls for optional tracking choices. Email support@psdmarne.com for privacy questions or rights requests. Our Privacy Policy and Cookie Policy explain the applicable rules.
When can I contact customer service?
Monday to Friday, 8:00 a.m. to 4:00 p.m., Paris time (CET/CEST), excluding French public holidays. Email support@psdmarne.com. Messages received outside these hours are reviewed during subsequent service hours; no fixed reply-time guarantee is made.