Refund policy

Our 30-day return period

AGENCE P.S.D MARNE accepts return requests within 30 calendar days after you receive your goods. To return an item, tell us clearly that you wish to return it before that period expires. For goods from one order delivered separately, the period begins after receipt of the last item. Send the goods back within 14 calendar days after notifying us, unless we arrange collection or agree a later date.

The 30-day period is an additional store benefit. It does not reduce your statutory withdrawal rights or your rights concerning faulty or non-conforming goods.

How to request a return

Email support@psdmarne.com, or write to:

AGENCE P.S.D MARNE
24 avenue de Paris
51100 Reims
France

Include your order number or other information allowing us to identify the purchase, the item concerned and your preferred contact details. A reason is not required for a change-of-mind return. You may use the withdrawal form below, but it is not compulsory.

Contacting us first helps us arrange the return transport that we pay for. However, a valid statutory withdrawal does not depend on our approval, an authorisation number, a particular form or the creation of a customer account.

Return shipping and condition

We pay the return shipping costs for change-of-mind returns within our 30-day policy, as well as for incorrect, damaged, faulty or non-conforming goods. We will arrange the return method with you. If you are asked to pay a return carrier first, we will agree the method and reimburse the reasonable return postage. Keep the postage receipt and tracking evidence.

Return the item with its supplied parts and accessories, and package it securely. Original packaging is helpful but is not a compulsory condition for exercising statutory withdrawal. You may inspect an item as you reasonably would in a shop. Under statutory withdrawal rules, you may be responsible for a loss in value caused by handling beyond what was necessary to establish its nature, characteristics and functioning. Any such assessment must be explained and must not operate as a fixed restocking fee.

We do not charge a restocking fee or a return administration fee. No product category in our current non-personalised physical range is excluded from this return policy. Changes to future ranges will not retrospectively remove rights attached to existing orders.

Refunds

We initiate refunds to the original payment method within 3 business days after receiving the returned goods, without charging a refund fee. Business days are Monday to Friday, excluding French public holidays. Your card issuer may need additional time to post the credit; the processing promise is not a guarantee of bank posting time.

For statutory withdrawal, reimbursement is due without undue delay and within 14 calendar days after we are informed of your decision. Unless we have offered to collect the goods, we may withhold reimbursement only until we receive the goods or you provide evidence that they have been sent back, whichever occurs first. We do not require physical receipt or completion of an inspection where the law requires an earlier refund. These statutory rules take priority over our internal three-business-day process.

A full withdrawal includes any refundable standard outbound delivery charge. Standard delivery is free for our eligible orders, so no outbound delivery charge is deducted or retrospectively imposed because of a return. Any legally justified reduction for excessive handling will be explained individually.

Incorrect, damaged or faulty goods

Contact us when you discover a problem. An order reference, a description and photographs, where reasonably available, can help us resolve it. Photographs are not a blanket precondition for a claim, and no short reporting deadline replaces your statutory rights. Stop using any item that appears unsafe.

We bear the necessary costs of the statutory remedy. Depending on the applicable legal conditions, you may be entitled to repair, replacement, a price reduction or termination and reimbursement. These rights are not limited to 30 days. Please see the statutory guarantees section of our Terms of Sale.

Exchanges and cancellations

We support exchanges, subject to the requested replacement being available. Contact us to agree the exchange and any clearly disclosed price difference. Return transport under this policy is paid by us, and delivery of the replacement to an eligible address is free. You may choose an available refund remedy instead of being forced to accept store credit.

You may cancel an order before dispatch. Address or item changes before dispatch depend on whether the change can still be processed; contact us promptly. If an order has already shipped, your withdrawal and return rights remain available.

Statutory withdrawal and model form

For an eligible distance purchase, the statutory withdrawal period is 14 calendar days, beginning on the day after you or your nominated recipient, other than the carrier, obtains physical possession of the goods. Special statutory counting and extension rules remain applicable. Our longer 30-day return period does not shorten any legal extension.

You can send the following statement by email or post; delete anything that does not apply:

To: AGENCE P.S.D MARNE, 24 avenue de Paris, 51100 Reims, France; support@psdmarne.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Order reference, if available:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if submitted on paper:
Date: