Shipping policy
Delivery area
We deliver physical goods to eligible street addresses in mainland continental France only.
We do not deliver to Corsica, other islands, French overseas departments or territories, addresses outside France, PO boxes or military addresses. An address must be complete and accessible to the delivery service. If checkout accepts an address we cannot serve, we will contact you to arrange a suitable alternative or cancel and refund the order; we will not add an undisclosed delivery fee.
Free delivery
Standard tracked delivery is free on all eligible orders, with no minimum spend and no remote-area surcharge. Prices are in euros and include applicable VAT. Any total payable is shown before you confirm the order.
Dispatch location
Orders are dispatched from:
AGENCE P.S.D MARNE
24 avenue de Paris
51100 Reims
France
This is a dispatch and correspondence address. It is not an invitation to collect an order or visit a retail showroom without a separate arrangement.
Processing, cutoff and transit
| Stage | Time |
| Order processing | 1–3 business days |
| Daily processing cutoff | 4:00 p.m., Paris time (CET/CEST) |
| Estimated transit after dispatch | 3–5 business days |
| Indicative processing plus transit | 4–8 business days, subject to the cutoff and non-business days |
Business days are Monday to Friday, excluding French public holidays. Orders received at or after 4:00 p.m., or on a non-business day, enter the processing schedule on the next business day. Ordering before the cutoff does not guarantee same-day dispatch. Any different delivery commitment clearly agreed before purchase takes precedence for that order.
If payment verification or missing address information prevents processing, we will explain what is needed and any effect on delivery. We do not treat this as permission to postpone delivery indefinitely.
Tracking and delivery problems
We provide tracking information when the order is dispatched. The dispatch notification identifies the delivery service or provides its tracking link. Tracking can take time to update after a label is created; label creation alone does not prove carrier collection.
If an order is late, tracking stops updating, or a parcel is marked delivered but cannot be found, contact support@psdmarne.com. We will investigate with the carrier and arrange the remedy required by the circumstances and applicable law. You are not required to resolve our carrier's failure on your own.
Please check the delivery address and contact us promptly if it needs changing. Before dispatch, changes can be made where operationally possible. After dispatch, redirection depends on the carrier; this does not remove withdrawal rights.
Delay, loss and damage
We remain responsible for the goods until you or a nominated third party, other than the carrier, takes physical possession, subject to the statutory exception where you independently appoint a carrier not offered by us.
We will tell you of a known delay. If the agreed delivery deadline is missed, your statutory rights can include requiring delivery within a reasonable additional period and then terminating the contract if delivery still does not occur. Immediate termination can be available where the legal conditions are met, including a qualifying essential delivery date. If no deadline was agreed, the statutory default delivery rules apply. A refund following lawful termination for non-delivery is made within the applicable 14-day period.
For a damaged or incorrect delivery, keep the packaging if reasonably possible and send details or photographs if available. Carrier reservation procedures or an arbitrary short reporting period do not replace your rights against us. We pay the necessary return costs for these issues.